Everything you wonder about.

Opgepikt is a digital receptionist for small businesses in Flanders. She answers the phone when the business can't, replies on WhatsApp, Messenger, Instagram and in the chat on the website, knows the customers and the business's calendar, and speaks fluent Dutch.

Opgepikt was made by Jochem Van Der Heyden and Iwan Van den Broeck, from Sint-Gillis-Waas. The first customer is Refresh Clinic in Temse. The company is Belgian, and calls and data are stored on servers in Belgium.

No, Jan is the digital assistant of Opgepikt itself, just as the assistant of every Opgepikt customer is for their business. Everything I say comes from the knowledge Opgepikt gave me. If you want to speak to a person, I will note your number and Jochem will call you back.

You choose that yourself. It is your Opgepikt, and you give her a name that suits your business, so she sounds like someone on the team. You also choose the voice: there are voices by region, from Antwerp to Limburg, male and female.

Yes, she speaks and understands Dutch fluently, with a Flemish voice of your choice. English and French are included: if a customer speaks another language, she replies in that language.

Opgepikt, like a phone that is picked up: no call gets lost. And like an idea that is picked up.

Hairdressers, beauty salons, nail studios and wellness, roofers, plumbers and other tradespeople, garages: any business that misses calls because its hands are full.

Yes, the assistant works with Dutch numbers and speaks Dutch; the voice is Flemish. Our first customers are in Flanders, in Antwerp and the Waasland.

She answers in the name of your business, recognises regular customers by their number, answers questions about your services, prices and opening hours, looks for free slots in your calendar, sends a booking link or reserves a slot, and takes a message when that suits better. Everything arrives on your reception screen and, if you want, by email.

Yes. She checks your calendar for free slots, per staff member, and sends the customer a link to book the slot themselves, or she reserves it and you confirm with one click. Booking directly in your system is possible as soon as your booking system allows it.

Yes, with Ovatu and Optios we read your treatments, prices and free slots directly from your booking page. With other systems we work through a calendar link (iCal) or an export; we look at that when connecting.

Yes. With your customer list (name and number), she recognises a regular customer by their number and addresses them by name.

Yes. If a customer asks for someone on the team, she calls your number and says who is on the line and what it is about. You press 1 to accept. If nobody answers, she goes back to the customer and takes a message.

Then the caller receives a text message in your name within a minute, asking whether they would like to type their question. Whoever replies reaches you as a message.

Yes. She notes the name, number and question, and you see the message straight away on your reception screen; by email too, if you want. A caller who asks to be called back can give a preferred time.

Yes, 24 hours a day, 7 days a week. And you choose when she picks up: always, only outside your opening hours, or only taking messages while your team answers themselves.

Yes, with the same knowledge as on the phone. For your own WhatsApp number we are waiting for approval from Meta; that application is in progress. On our number it already works: feel free to send a WhatsApp to +32 460 25 56 64.

Yes. She replies to private messages and to comments under your posts: a short public reply and the full answer as a private message. You connect that too with one button as soon as Meta approves us; it is part of Socials, included from Super Druk.

Yes, and it is included in every plan. Your web developer adds one line of code to your site; the chat works in your colours, with the same knowledge as on the phone.

Then she doesn't make anything up. She says she will find out and notes the question for you. You teach her the answer in your portal, and then she knows it for good.

Then they simply say so, and she transfers the call or takes a message. Nobody is forced to talk to her.

No, she works alongside it. Your calendar stays where it is; the assistant reads it and sends customers to your booking page. Anyone without a system will soon be able to use our own calendar: Opgepikt Boeking.

Usually within two seconds, like a person who thinks for a moment.

There are four plans: Basis 89.99 euros per month with 250 call minutes, Druk 109.99 with 350, Super Druk 149.99 with 500, and Pro 249.99 with 1,000 call minutes and 500 text messages. Extra minutes cost 25 cents. English and French are included. Frontdesk (399.99) and Frontdesk Pro (499.99) are coming soon, with reception and calendar in one. The extras and all the details are on the pricing page. All prices exclude VAT.

Answering 24 hours a day, 7 days a week, in Dutch, English and French, your calendar and prices, customer recognition, messages, the text message after a hang-up, the booking link, the chat on your website, the reception screen with recordings and transcripts, and the figures. New features in your plan are added at no extra cost; extras such as Socials, Boeking or the Assistent are your own choice.

No. No setup fees, no contract term, cancel monthly through your portal. You pay monthly by direct debit, or by invoice if you prefer.

Every minute the assistant is on the line. Message conversations on WhatsApp, Messenger, Instagram or the chat count as units; text confirmations and the text message after a hang-up are included. You can always see your usage in your portal.

Then you pay 25 cents per extra minute, or you switch to a larger plan; you can do that every month. You can always see your usage in your portal.

We first let you hear the assistant, with your own services and prices in it, before you decide anything. After that you start when you want, cancel monthly.

Monthly, automatically by direct debit or card, or by invoice if you prefer.

Within minutes: you give us your website or booking page, the assistant reads your services, prices and opening hours, and gets her own number that answers straight away. The fine-tuning afterwards (names, exceptions, your tone) we do together in the first days.

No. You keep your number. At your phone provider you forward calls to the assistant's number when you don't answer, are busy or are closed. We give you the exact code.

No. Everything runs on our side. You use the portal and the reception screen in your browser, and you can put that screen on your tablet or phone as an app if you like.

Your website or booking page, your opening hours and, if you want her to recognise customers by name, your customer list with name and number. We use that list only for that.

Yes, in your portal: your greeting, your hours, your closing days, your frequently asked questions, the voice and the tone, and when she picks up. Every change is active immediately.

Yes. Three modes: always answer, only outside opening hours, or only take messages. During opening hours she can first let callers choose between your team and herself.

Yes: call +32 460 25 56 64 and you will speak with me, Jan, or send a WhatsApp to that number. For your own business we make a demo with your services in it, which you can call yourself.

Call or WhatsApp +32 460 25 56 64, email hallo@opgepikt.com, or leave your number on opgepikt.com; then Jochem or Iwan will call you back.

On servers in Belgium, within the European Union. Calls, recordings and customer data remain yours; we never use them for anything else and share them only with the services needed to process them, as set out in the data processing agreement.

Yes. You receive a data processing agreement that you can simply read, callers hear that they are speaking to a digital assistant, recordings are deleted after a fixed period, and you can export or delete everything.

Yes, so that you can listen back in your portal, with a word-for-word transcript. Callers are told beforehand. You can switch it off.

The system is monitored day and night; if something goes wrong, we usually know before you do.

She answers while your hands are in someone's hair, knows your treatments, prices and stylists, finds a free slot with the right stylist, sends the booking link, and notes who you need to call back. After closing time she replies on WhatsApp and under your posts.

Nobody answers the phone on a roof; she does. She notes the address, what is wrong (a leak, storm damage), how urgent it is and when you can drop by, and sends you that as a job request. Urgent cases she transfers straight away. That way you don't miss a single customer while you work.

She takes orders by phone, WhatsApp or a link: what, for when, pickup or delivery. The customer gets a confirmation, you get the ticket, and the lunchtime rush on the phone is gone. Payment can go through your own payment link or at the counter.

She schedules maintenance and inspections, notes breakdowns with the location and licence plate, and tells customers when their car is ready, so the mechanic stays under the car instead of on the phone.

She notes what it is about, the address and what the customer wants, asks for photos via WhatsApp, and schedules the site visit, so you don't have to leave the job for every question.

She answers questions about orders, opening hours and products on the phone, WhatsApp and the chat on your site, and notes what you need to follow up yourself. She takes away the repeated questions, so you have time left for the customer in the shop.

She answers the messages and comments on Instagram, Messenger and WhatsApp that always ask the same things (rates, collaborations, where to buy something), notes the requests you want to look at yourself, and keeps your inbox empty, in your tone.

A screen for your counter or as an app on your phone: everything that comes in, live, through every channel. Who called or wrote, what the assistant did, the recording and the transcript, today's reservations and what is still open, handled with one tap. Instead of an email every time.

One assistant, with the same knowledge, on every channel of your business: phone, text, WhatsApp, Messenger, Instagram and the chat on your website. The customer chooses how to get in touch; you see everything in one place.

Per day, week and month: calls and messages, how many outside opening hours, what the calls were about, how many customers were recognised, how many booking links were sent and clicked, and the average duration. Everything can be exported to Excel: calls, messages and customers.

If you want: every evening an email with the day. Many businesses prefer the reception screen, where everything is live; then the email is not needed.